Proofpoint - Automated Workflow (Phishing, Training)

The Problem

  • Increase in number of steps to set up training program and phishing simulations.

  • Lack of automation to automatically enroll users into security program.

  • Lack of nudges or interventions to reduce risky actions or encourage positive behaviors.

The Team

1 UX Designer, 1 Product Manager, 3 Developers, 2 QA

My Role

  • Conduct user interviews, stakeholder interviews to understand the problem space.

  • Create mockups and prototypes to validate design decisions.

  • Work with PMs to define scope and requirements.

  • Validate the solutions and design decisions with usability testing.

The Solution

  • Increases flexibility to customize security program based on user properties, risky behaviors.

  • Saves time and reduces manual effort in managing users.

  • Automatically enrolls users in targeted training and phishing simulations.

Automated activities

Automatically enroll users in targeted phishing campaigns and training assignments

Automatic groups

Automatically enroll user groups based on criteria, such as department, location, risky actions

Just-in-time nudges

Prompts to encourage users to report malicious emails or block malicious websites

Measuring Success

  • Increase feature clicks by 25%.

  • Increase product adoption and feature usage by 50%.