Proofpoint - Risk Management

The Problem

• Difficult to identify threats and security risks faced by the customers.

• Lack of actionable insights to identify risky users, activities.

• Limited guidance to reduce risks and increase security awareness.

The Team

1 UX Designer, 1 Product Manager, 1 Dev Lead, 5 Developers, 2 QA

My Role

• Conduct user interviews, stakeholder interviews, surveys to identify risk based activities.

• Work with cross-functional teams to pull risk related data such as email based risks, data exfiltration, policy violation, insider threats, risky locations.

The Solution

• The risk scores are calculated using data from multiple Proofpoint products. This aggregated data takes account of email threats, DLP incidents, user behavior, identity profiles and user training engagement.

• Focus investigations on the most urgent risks, teams can view risky users by location, severity of risk, behaviors or risk profiles.

• Suggest recommendations to reduce risks from threat attacks.

Measuring Success

• Increase product adoption by 25% in first 3 months, 50% in 6 months, 70% in 12 months.

• Increase customer satisfaction rating to 3.5 out of 5.